Built for modern customer-first teams

AI-powered customer
conversations, organized.

One platform for every channel — WhatsApp, Instagram, TikTok, email — with Basyt AI that learns from your docs and responds in your brand voice.

Start your free trial ← ▶ Watch 2-min tour
Basyt
Inbox 24
L
Layla Hassan12:42
Do you have this in size XL?
WhatsAppShopify
M
Marcus Reid12:38
Thanks — package arrived yesterday 🌸
Instagram
S
Sofia Chen11:20
I'd like to return order #452
TikTok
R
Rita Almeida10:55
Can we reschedule for next Tuesday?
Email
L
Layla Hassan
Typing now...
Hi! Do you have the linen tee in size XL?
12:41
Hi Layla 👋 Yes, XL is in stock. Want me to send the link?
Basyt AI Suggested reply
"XL is available at $32. Want me to send a quick checkout link?"
2.3×
Faster reply time
Channels

Every conversation,
one inbox.

Stop missing messages between WhatsApp, Instagram and TikTok. Every channel flows into a single inbox with smart routing and fast, on-brand replies.

  • 01Smart routingSend every message to the right agent, by skill and channel.
  • 02Unified identityRecognize the same customer across every channel.
  • 03Full contextPast orders and conversations, one click away.
Basyt AI

A 24/7 AI customer
service agent.

Basyt AI trains on your docs, policies, and product catalog — then answers customer questions instantly, around the clock, in your brand voice. Your team handles the conversations that need a human touch.

N
Noah Bennett
WhatsApp · Order #2457
When will my order arrive? It's been 3 days.
Basyt AI is checking your orders...
Smart suggestion 94% confidence
"Hey Noah 🙌 Order #2457 shipped from our warehouse yesterday
and is currently with DHL. ETA is 2 business days.
Tracking link"
📦 Order data 🚚 Shipping policy

Answers customers instantly

Resolves common customer questions about products, shipping, and returns — around the clock.

Trained on your knowledge

Upload your docs and policies. AI learns and supports customers with precision in your brand voice.

Tone & rephrase

Switch from friendly to formal — or any voice — in one click.

Hands off to a human

Summarizes the conversation and routes to a teammate when the customer needs specialist support.

−62%First reply time
3.4×Conversations per agent
+47%Customer satisfaction (CSAT)
Integrations

Works with the tools
your team lives in.

Connect Basyt to your e-commerce store, CRM, helpdesk, and team tools — and surface order data, tickets, and customer context right inside every chat.

  • ✓
    One-click connectSecure OAuth for 200+ services — no code required.
  • ✓
    Customer context in chatOrder history, status, ticket data — all in the sidebar.
  • ✓
    Take action from the inboxSearch products, send checkout links, update orders without leaving the chat.
  • ✓
    Webhooks & full APIBuild custom flows with REST, SDKs, and bring-your-own webhooks.
Browse all integrations ←
R
Rita Almeida
WhatsApp · Customer since 2023
Shopify
Hi! Do you have the black classic dress in stock?
Product
Classic Black Dress
$64 7 in stock
S M L XL
Here you go 🌹 Checkout link:
shop.basyt.com/c/8a7f
New order #2462
StatusPaid · Pending shipment
Total$64.00
ShippingDHL Express
Customer context Live with Shopify
Recent orders
#2104Completed$48
#1987Completed$112
#1842Returned$24
3Orders
$184Lifetime
$61Avg
Features

Everything your team needs
to delight customers.

Unified team inbox

Every channel in one place, with smart routing and conversation state for every message.

Open · 12 In progress · 4 Resolved · 18

Team management

Split your team into squads, set agent capacity, and manage permissions.

Automation & rules

Smart rules for routing, tagging, and auto-replies — without writing code.

WhatsApp campaigns

Send promos, reminders, and back-in-stock alerts via WhatsApp at scale.

Reports & analytics

Measure team, channel, and conversation performance with exportable dashboards.

Knowledge base

A help center for customers, and a knowledge source for AI — at once.

CSAT surveys

Automatic satisfaction surveys after every conversation, with detailed reports.

Canned replies & macros

Shortcuts for repeat replies, and multi-step macros for full workflows.

Integrations

Connects to every tool
your stack uses.

ShopifyE-commerce store data
Salla
Slack
Notion
Linear
WebhooksConnect anything via REST
Dialogflow
Zapier
OpenAI
CRM
Full APISDKs and rich docs
n8n
Pricing

Plans that scale
with your business.

*Prices are in USD.

Plus

For early-stage teams getting started with omnichannel.

$29/mo
  • 1 agent
  • 500 active contacts
  • 1,000 Basyt AI credits
  • All core channels
  • Integrations hub
Start with Plus
Most popular

Growth

For growing teams serving thousands of customers.

$79/mo
  • 3 agents
  • 1,500 active contacts
  • 3,000 Basyt AI credits
  • Reports & automation
  • WhatsApp campaigns
  • 7-day free trial
Start Growth trial

Pro

For established teams running large operations.

$159/mo
  • 7 agents
  • 5,000 active contacts
  • 10,000 Basyt AI credits
  • SLA management
  • Captain Tasks (advanced AI)
  • Custom roles
Start with Pro

Enterprise

For larger orgs with custom requirements.

Talk to sales
  • 15+ agents
  • 10,000+ active contacts
  • 30,000 Basyt AI credits
  • SAML & SSO
  • Custom reply domain
  • Dedicated account manager
Contact sales
Compare all features in detail ←
7-day free trial · no card required

Get your team replying
faster, today.

Full setup in under 5 minutes. Connect WhatsApp, import your store data, and go live.

Start your free trial ← Talk to sales
✓ No credit card required ✓ Setup in 5 minutes ✓ White-glove onboarding