Cookie Policy

1. Who We Are and Scope of This Policy

Basyt, we, us, our, or the Company means Basyt LLC.

This Policy applies to:

• The public marketing website, including basyt.chat.
• The Basyt Chat platform, dashboard, and application environment.
• Domains or subdomains owned, controlled, or used by Basyt to operate the Service, including basyt.chat, basyt.com, and their related subdomains.
• Any pages, services, or features that use cookies, local storage, or similar technologies related to Basyt Chat.

This Policy may not apply to third-party websites or services that we do not own or control, even if they are linked to or integrated with our Service. Those websites and services are governed by their own policies.

2. What Are Cookies?

Cookies are small files stored on your device or browser when you visit a website or use a digital service. Cookies help the website or service remember certain information about your visit, such as your login session, language, interface preferences, or security information.

Cookies may be:

• Session cookies: usually deleted when you close your browser.
• Persistent cookies: remain on your device for a defined period or until you delete them.
• First-party cookies: placed directly by Basyt to operate the website or Service.
• Third-party cookies: placed by external services we use or integrate with, such as analytics, security, payment, support, or marketing tools, where enabled.

3. What Are Similar Technologies?

In addition to cookies, we may use or allow our Service to use similar technologies, such as:

• Browser local storage.
• Session storage.
• SDKs or performance measurement scripts.
• Pixels or campaign measurement tags, if enabled.
• Device or session identifiers.
• Server logs and security technologies.

When we refer to “cookies” in this Policy, we also mean these similar technologies to the extent they apply.

4. Why We Use Cookies

We may use cookies and similar technologies for the following purposes:

1. Operating the website and platform securely.
2. Managing login sessions and maintaining account state.
3. Remembering your preferences, such as language, interface direction, or display settings.
4. Protecting accounts and preventing fraud or abuse.
5. Understanding website and Service performance and improving user experience.
6. Diagnosing errors and technical issues.
7. Measuring page and feature usage in an aggregated or limited way.
8. Supporting payment, channel, or support integrations where necessary.
9. Measuring campaign or advertising effectiveness if appropriate marketing tools are enabled.
10. Complying with legal, security, or operational requirements.

We do not use cookies to sell End User data.

5. Types of Cookies We May Use

We may use the following categories of cookies and similar technologies depending on the page, Service, or available settings.

A. Necessary Cookies

These cookies are necessary to operate the website or Service or to provide a feature you explicitly request. Without them, parts of the website or platform may not work properly.

Necessary cookies may include:

• Login and session management cookies.
• Security and fraud prevention cookies.
• Cookies that remember account state, order state, or basic language settings.
• Load balancing or service stability cookies.
• Cookies necessary for payment processing or protecting forms from abuse.

These cookies usually cannot be disabled through website cookie preference tools because they are necessary to provide the Service. You may block them through your browser, but doing so may cause parts of the website or Service to stop working.

B. Preference Cookies

These cookies help us remember your choices and personalize your experience, such as:

• Preferred language.
• Interface direction or display settings.
• Region or currency preferences where available.
• Certain usage settings inside the website or platform.

C. Analytics and Performance Cookies

These cookies help us understand how the website or platform is used, such as which pages are visited most often, errors, loading speed, or how users move between pages.

We use this information to improve performance, fix issues, and develop the user experience. Some of this data may be collected in an aggregated or limited way that is not intended to identify a specific person.

In some legal regions, analytics cookies may require prior consent if they are not necessary to provide the Service.

D. Functionality and Integration Cookies

Some cookies or similar technologies may be used to enable certain functions or integrations, such as:

• Chat or support widgets.
• Remembering the state or settings of a chat window.
• Running payment or verification integrations.
• Enabling security or abuse-prevention features.
• Running embedded tools from third parties when used inside the website or Service.

E. Marketing and Campaign Measurement Cookies

We may use cookies, pixels, or similar technologies to measure campaign performance, improve advertising, or understand traffic sources if these tools are enabled.

This category may include advertising measurement tools or pixels from external platforms where used. These tools are also subject to the policies of their providers.

We will not use non-essential marketing cookies in regions that require prior consent unless an appropriate consent mechanism is used where applicable.

6. Cookies Inside the Basyt Chat Platform

When you log in to the Basyt Chat platform, we may use cookies and similar technologies to:

• Maintain your login session.
• Protect the account from unauthorized access.
• Remember interface settings.
• Improve dashboard performance.
• Enable features such as chat widgets, notifications, or preferences.
• Monitor errors and security.

Disabling necessary cookies inside the platform may prevent you from logging in or using some features.

7. Cookies Related to End Users

If a Customer uses tools such as a website widget, embedded chat channels, or features related to End User experience, cookies, local storage, or session identifiers may be used to operate that experience.

These uses may include:

• Remembering the state of a conversation or session inside a website widget.
• Linking a browser session with a support conversation.
• Preventing abuse or spam messages.
• Improving the stability of the conversation experience.

The business Customer is responsible for providing appropriate notices and obtaining appropriate consents from its End Users when using a Basyt widget or tools on its website or store, where required by law.

8. Third-Party Cookies

Basyt may rely on external services to help operate, improve, protect, analyze, process payments, or provide support for the Service. These third parties may place cookies or use similar technologies when enabled or necessary.

Categories of third parties may include:

• Hosting and infrastructure providers.
• Payment and billing providers.
• Analytics and performance tools.
• Error monitoring and security tools.
• Support or chat tools.
• Advertising or campaign measurement platforms where enabled.
• Channel or integration providers when using features connected to them.

Basyt does not always control third-party cookies after they are placed by those third parties. These cookies are governed by the privacy and cookie policies of their providers.

9. Cookie Consent

We may request your consent before using certain types of non-essential cookies, such as analytics or marketing cookies, where required by law.

Consent options may be provided through a cookie banner, preference center, browser settings, or other tools we may provide from time to time.

In regions that require prior consent, we will not rely on your continued browsing alone as consent for non-essential cookies unless applicable law allows it.

You may change your choices or withdraw consent when we provide an appropriate tool for doing so, or through browser settings where applicable.

10. Managing Cookie Preferences

You can control cookies in several ways, including:

• Using a cookie preference tool if available on the website.
• Adjusting browser settings to accept, reject, or delete cookies.
• Deleting cookies stored on your device.
• Using browser privacy or tracking prevention settings.
• Managing settings on external platforms you use, such as advertising or analytics platforms.

Please note that disabling some cookies may affect website or Service functionality, especially cookies necessary for login, security, and platform operation.

11. Browser Settings

Most browsers allow you to control cookies through settings. You can usually:

• View stored cookies.
• Delete cookies.
• Block cookies from certain websites.
• Block third-party cookies.
• Set notifications before new cookies are stored.

The method varies depending on your browser and device. Please review your browser’s instructions to learn how to manage cookies.

12. Cookie Retention Periods

Cookie retention periods vary depending on their type and purpose:

• Session cookies may be deleted when you close your browser.
• Login or preference cookies may remain longer so you do not need to repeat settings on every visit.
• Analytics or performance cookies may remain for defined periods depending on the tool used.
• Marketing or campaign measurement cookies, if enabled, may remain according to the provider’s settings or your preferences.

We aim to use retention periods that are reasonable and appropriate for the purpose of the cookie, and periods may vary depending on the tool, browser, or applicable laws.

13. Do Not Track and Privacy Signals

Some browsers or devices may send “Do Not Track” or similar privacy signals. There is not always a uniform accepted method for responding to all such signals.

Where required by law or where our tools provide a suitable mechanism, we will try to respect privacy signals or user preferences in a reasonable way. You can also use preference tools or browser settings to control cookies.

14. Cookies and Personal Data

Some cookies or similar technologies may collect data that can be considered personal data, such as IP address, device identifier, session identifier, or usage information.

When cookies are linked to personal data, that data is processed according to our Privacy Policy in addition to this Policy.

15. Customer Responsibility When Using Basyt Tools on Their Website

If a Customer embeds a Basyt widget, script, or tool on its website or store, this may result in cookies or similar technologies being used on the Customer’s website.

In that case, the Customer is responsible for:

• Updating its own privacy policy or cookie policy where needed.
• Providing appropriate notice to its visitors or End Users.
• Obtaining legally required consent before using non-essential cookies.
• Ensuring that its use of Basyt tools on its website complies with applicable laws.

Basyt may provide general information about its tools, but the Customer remains responsible for how those tools are deployed and used on its website or store.

16. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in the Service, tools, laws, or how we use cookies and similar technologies.

We will post the updated version on the website with a new “Last updated” date. If changes are material, we may provide appropriate notice or request new consent where required by law.

17. Contact

If you have any questions about this Cookie Policy or how we use cookies and similar technologies, you may contact us at:

• Privacy: [email protected]
• Support: [email protected]
• Legal: [email protected]

Basyt LLC
Wyoming, United States