The top channel for commerce and support in MENA — with template management and connection health monitoring.
Most usedOne platform that brings every channel together, powers your team with AI, and automates your operations — in a tool as simple to use as WhatsApp.
Bring WhatsApp, Instagram, TikTok, Telegram, Facebook, email, SMS, and your website widget into a single inbox for your whole team.
Every conversation arrives pre-tagged, labeled, and routed to the right agent — with a single unified identity per customer across every channel. Set your priorities once and let Basyt do the rest.
Sort, filter, search, and follow up on every conversation with ease — clear priorities, smart states.
A complete customer database — search, segment, import, export, and merge duplicates.
Smart routing across your team with granular permissions for every member.
Categorize conversations and customers with flexible labels for faster retrieval.
Save your favorite views and use them daily with a single click.
Search conversations, messages, contacts, and articles instantly.
Apply actions to multiple conversations at once to clear your queue faster.
Set your business hours and let customers know when you're available.
Never miss an important conversation — customizable real-time alerts.
11 professional channels supported — from WhatsApp to TikTok to a custom API. All in one inbox, with the same experience.
The top channel for commerce and support in MENA — with template management and connection health monitoring.
Most usedTurn site visitors into customers with live conversations — beautiful, smart bubbles.
Manage customer DMs from Instagram directly inside your unified dashboard.
Receive customer conversations from TikTok — the fastest-growing social channel.
A complete inbox for Telegram conversations with customizable bots.
Support your customers on Facebook without switching between multiple apps.
Receive and send email from the same unified conversation inbox.
Reach customers directly outside of chat apps with reliable SMS.
Support for East Asian markets via direct Line integration.
Connect any external system to your conversations via a flexible open API.
DevelopersConvert a conversation into a live call when deeper support is needed.
X, Discord, WeChat, and more soon. Request a channel and we'll add it.
SoonBasyt AI trains on your company's knowledge and documents, then automatically responds to customer inquiries around the clock — like a tireless customer support team member, in your brand voice.
Basyt AI receives customer inquiries and answers them instantly. It pulls from your policies, product catalog and help articles, and hands the conversation to a human teammate the moment a customer needs specialist support.
"Hi Noah 🙌 Your order #2457 left our warehouse yesterday and is now with DHL. ETA is 2 business days."
"Opened items can be returned within 14 days with original packaging — full policy here."
Smart instant replies suggested by AI based on conversation context — one click to send.
Understand any long conversation in seconds with smart, accurate summaries before handoff.
Automatically improve your reply's tone — from formal to friendly and back in one click.
Never forget to follow up — automatic follow-up suggestions at exactly the right moment.
Automatic smart categorization of conversations based on content and intent.
Create specialized assistants per inbox or team — trained on your company's knowledge.
Upload your docs and let AI answer customers based on your unique knowledge.
Extend AI's capabilities with tools designed for your operations and business logic.
Automate complex multi-step workflows powered by AI from start to finish.
Smart analysis of why customers are satisfied or dissatisfied — actionable insights.
Smart rules, macros, campaigns, and SLAs — everything your team needs to do twice the work with the same headcount.
Assign conversations, change states, add labels, send notifications — all automatically with flexible rules.
Compress repetitive action chains into a single button — save 30% of your team's time.
Saved replies your team uses with one click — speed and consistency in every conversation.
Start proactive marketing and alert conversations with your customers across channels.
Send targeted WhatsApp campaigns to your customers on the most engaged channel.
Automatically close inactive conversations to keep your work queue clean.
Track your team's commitment to response and resolution times — with delay alerts.
Ensure key data is captured before closing any conversation.
Create automated bots that handle common inquiries before routing them to your team.
Distribute conversations fairly and intelligently based on specialty and current capacity.
Deep integrations with e-commerce, team tools, and AI services — with open APIs and Webhooks for everything we haven't built yet.
Connect Shopify, Salla, or any major store with one click. View customer orders, search products, create new orders, and send checkout links — all from inside the conversation.
Connect your Shopify store and track customer orders right inside the chat.
Deep integration for Salla merchants — orders, products, and shipping in one click.
Get notified about important conversations inside your Slack channels.
Connect your knowledge base in Notion as a source for Basyt AI.
Convert customer conversations into engineering issues in Linear instantly.
Connect existing Dialogflow bots to your Basyt inboxes.
Connect Basyt Chat to any internal system via flexible Webhooks.
Add external tools directly inside the conversation interface, no switching.
Instant translation to support customers in multiple languages effortlessly.
Connect Basyt to thousands of apps through Zapier's automation network.
Use AI services to enrich customer replies, summaries, and support workflows.
Sync conversations, contacts, and customer context with your CRM.
Rich reports, deep analytics, and complete audit logs — so you know what's working and what needs improvement.
Team performance, conversation volume, response times, and resolution rates all in one place.
Measure customer satisfaction after every conversation and uncover strengths and weak spots.
Track every action in the system for better governance and full team transparency.
Export your reports and data in multiple formats (CSV, JSON) for deeper analysis.
Enterprise-grade security with granular permission control, single sign-on, and full company management.
Fine-grained control over what every team member can see and do — permissions per inbox, conversation, or action.
Enterprise-grade security with unified sign-on for your whole team — compatible with Okta, Google Workspace, Azure AD.
Manage B2B accounts with a complete record per company, multiple contacts, and a unified conversation history.
A complete knowledge base, instant search, and a responsive design — and it doubles as a source for Basyt AI.
Build a beautifully designed knowledge base, organize it into categories and tags, and let your customers find their own answers — meanwhile, the center becomes a source Basyt AI learns from to reply with higher accuracy.
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